How do I know if an item is in stock?
Browse for your favorite products. If you can place an order, they will be in stock. Otherwise, it will be out of stock. Note that even if you have an item in your shopping cart, it is not retained and can be used by other customers as you browse.
What is the return policy?
We offer a 30-day money back guarantee on all orders placed through Petbysupply.
For more information, please see our Refund and Returns Policy.
What payment terms can I choose?
Petbysupply accepts payments with Square PayPal and Stripe, and the following cards are supported: JCB, Visa, Mastercard, and American Express.
I placed an order but never received a confirmation email?
If you don’t receive an email within a few hours of placing your order, be sure to check your personal “spam” folder. Also, be sure to check your phone, as you may have entered a phone number instead of an email. Or maybe the email address on the file is misspelled.
I got a refund, but haven’t I seen it yet?
Depending on your payment method, it may take up to 1-2 business days for the refund to be credited to your account.
After receiving the order, what should I do if the item or product is missing?
For lost or misshipped items, please contact us at support@petbysupply.com. We are not responsible for this, but we are happy to help you connect with a logistics company.
Which cities can the order be shipped to?
We currently only offer shipping within the continental United States.
How do I track my order?
Once your order has been processed, you will receive an order confirmation, order tracking number, and order tracking website information. You can also contact us at support@petbysupply.com and we will notify you that your order has shipped. Please note that we do not offer cash on delivery. The above confirmation and order information will be sent to the email address you provided with your order.
Can I cancel my order?
All orders are automatically processed and shipped immediately after the order is placed. If you would like to cancel an order, please email a cancellation request within 30 minutes of placing the order.