Thank you for shopping with Petbysupply.
If for any reason you are not completely satisfied with your purchase, we invite you to review our Refund and Returns Policy.
The following terms apply to any products you purchase through us.
Explanation and Definition
Explain
Capitalized words have the meanings defined under the following conditions. The following definitions have the same meaning regardless of whether they appear in singular or plural forms.
Definition
For purposes of this Refund and Returns Policy:
Goods means the goods sold on the Services.
An order means your request to buy goods from us.
Services means the Website.
Website refers to Petbysupply, accessible at https://www.petbysupply.com
You means the individual accessing or using the Services, or, as applicable, the company or other legal entity accessing or using the Services on behalf of that individual.
Your Right to Cancel Your Order
You have the right to cancel your order within 30 minutes of placing it without giving any reason. Orders longer than 30 minutes will not be cancelled.
Return Conditions
In order for an item to be eligible for return, please ensure that:
Item was purchased within the last 30 days;
Goods in original packaging.
The following items cannot be returned:
Damage to pet products caused by your own reasons that affects secondary sales;
There is no order number or other proof that the item was purchased in our store;
More than 30 days after receiving the goods;
We reserve the right, in our sole discretion, to refuse to return any merchandise that does not meet the above return conditions.
Return the Goods
You are responsible for the cost and risk of returning the merchandise to us. You need to submit a return or refund application through support@petbysupply.com. After the application is approved, you should send the goods to the following address: 830 S 14th St, Kingsville, TX 78363, United States.
We are not responsible for damaged or missing merchandise in returns. Therefore, we recommend an insured and trackable mail service. We cannot issue refunds if the item has not actually been received or proof of return has not been received.
Please note that the postage you paid for the product will not be refunded when we issue a refund.
Return Address
830 S 14th St, Kingsville, TX 78363, United States
How to initiate a return？
By email, please contact us at support@petbysupply.com to send your return request. You need to send your order number and a photo of the product.
How much is the return fee?
You are responsible for return postage.
If there is a problem with the product itself, please send the order number and unboxing video to support@petbysupply.com, and we will bear your return and replacement costs after inspection.
If you have any questions about our return and refund policy, please contact us:
Call: +(1)(971) 406-9395
Email: support@petbysupply.com